Troubleshooting Guide: "Manual STOP" Error Message

Follow this guide to resolve the "Manual STOP" error message on your Landroid and determine if further assistance is needed.

What Does "Manual STOP" Mean?

The mower has been manually stopped, or the STOP button may be stuck. This issue can often be resolved through simple checks or, if necessary, by contacting support.

What to Check

On the Mower

1. Check the display to see if it shows "STOP."

2. Inspect the STOP button to confirm if it is stuck in or out or if it moves freely.

In the App

1. Check if the app displays "Manual STOP."

2. Confirm the mower is online. If offline, the app may show outdated information.

What to Do

If the STOP Button is Stuck

• Inspect the button for dirt or debris around the edges.

• Tap the button lightly to free it. Avoid excessive force.

If the Display Shows "STOP"

• Restart the mower by removing the battery for 30 minutes and reconnecting it.

• Check for and install any available firmware updates.

If the App Displays "Manual STOP"

• Go to the mower and manually start it or send it home using the buttons on the unit.

• Reconnect the mower to the network to update the app with the latest status.

When to Contact Support

If the issue persists after trying the steps above, contact support for further assistance. To speed up the process:

1. Record a video showing the STOP button and its condition.

2. Include the mower display and app error message in the video.

3. Provide the video to support to assist with diagnosing the issue or arranging servicing.

4. Extract a log file from the mower and share it with support:

Following these steps will help resolve the "Manual STOP" error or provide support with the necessary information to assist you effectively.